Shipping Policy – Velzora.store

At Velzora.store, we are committed to delivering your favorite products safely and conveniently to your doorstep. We offer a wide range of products, including home accessories, kitchen items, electronics, fashion, and beauty products, with free home delivery across Pakistan.

1. Delivery Coverage

We deliver to customers across Pakistan, subject to courier service availability in your area. Please provide a complete and accurate shipping address and contact number when placing your order.

2. Free Home Delivery

Enjoy FREE HOME DELIVERY on your orders. No additional standard delivery charges will be applied to eligible orders.

If any special delivery conditions apply to a particular product or location, we will inform you before processing your order.

3. Cash on Delivery (COD)

Velzora.store offers Cash on Delivery (COD) for your convenience.

• Place your order online through our store.

• Provide your correct name, phone number, and delivery address.

• Our team may contact you to confirm your order.

• Pay the order amount in cash when your parcel arrives.

Please ensure that someone is available at the delivery address to receive and pay for the parcel.

4. Order Processing Time

Orders are generally processed within 1–3 business days after placement and confirmation. Processing may take longer during busy periods, public holidays, or promotional sales.

5. Estimated Delivery Time

Estimated delivery times within Pakistan are:

• Major cities: 3–5 business days.

• Other cities and areas: 5–7 business days.

These are estimated timeframes and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

6. Order Confirmation

Our team may contact you by phone, SMS, WhatsApp, or email to confirm your order details before dispatch. Please provide accurate contact information to avoid delays or cancellation.

7. Tracking Your Order

If tracking information is available for your shipment, we will share the relevant details with you. You may also contact our customer support team for assistance with your order status.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and correct delivery address and contact number. Incorrect details, an unavailable recipient, or unsuccessful delivery attempts may cause delays or cancellation.

If a courier cannot deliver your parcel, our team may contact you to arrange another delivery attempt, where available.

9. Damaged or Missing Items

Please inspect your parcel upon delivery, where possible. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and clear photographs of the item and packaging.

Our team will review your concern according to our applicable Return and Refund Policy.

10. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Store Name: Velzora.store

Email: muneebjoyia456@gmail.com

Address: Ground Floor, Central Plaza, G33, Behind Gul Plaza, Saddar, Karachi, 75100, Pakistan.

We appreciate your trust in Velzora.store and thank you for shopping with us!

Velzora.store – Quality Products, Convenient Shopping, Free Home Delivery.